This Privacy Policy explains how QueenIsLove (“QueenIsLove”, “we”, “us”) collects, uses, and protects personal information when you use queenislove.comand the related subscription service (the “Service”). It applies to visitors in the European Economic Area, the United Kingdom, and the United States, and is designed to meet the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended by the CPRA (“CCPA”).
1. Information we collect
- Contact details. The email address you provide to unlock content, subscribe, or contact support.
- Subscription details. The plan you select and your subscription status. See the note on payment-card data below.
- Usage and device data. Pages and episodes viewed, links and buttons clicked, referral source, approximate location derived from IP address, browser and device type, and similar interaction data collected through cookies and analytics tools.
- Support communications. The content of messages you send us, including any name or details you choose to include.
- Local storage. Non-sensitive progress (your email, selected plan, and where you are in the flow) stored in your browser so you can pick up where you left off.
Payment-card data
We do not store your payment-card number, expiry date, or security code on our servers. Card details you enter during checkout are used only to process that payment and are handled within your browser and by our payment providers. QueenIsLove never receives or retains your full card details.
2. How we use information
- Provide, operate, and secure the Service and your subscription.
- Process payments and manage billing, renewals, and cancellations.
- Respond to support requests and send service-related messages.
- Measure, understand, and improve how the Service is used.
- Market the Service, including measuring and optimizing advertising.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal obligations and enforce our Terms.
3. Cookies, analytics, and advertising
We use cookies and similar technologies, including third-party analytics and advertising services, to run and improve the Service and to measure marketing. These providers may act as independent controllers or as our processors and may transfer data outside your country. For details and choices, see our Cookie Policy.
4. How we share information
We share personal information only as described here:
- Service providers / processors — hosting, analytics, advertising, payment, and communication providers that process data on our behalf under contract.
- Advertising partners — to measure and optimize campaigns; this may involve sharing identifiers as described in the CCPA section below.
- Legal and safety — where required by law, to enforce our terms, or to protect rights, safety, and property.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information for money.
5. International transfers
We and our providers may process your information in countries other than your own, including the United States. Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
6. Legal bases (GDPR)
Where the GDPR applies, we rely on the following legal bases:
- Contract — to provide the Service and process your subscription.
- Consent — for non-essential cookies, analytics, and advertising, and for marketing messages, where required. You may withdraw consent at any time.
- Legitimate interests — to secure, maintain, and improve the Service and prevent abuse, balanced against your rights.
- Legal obligation — to comply with applicable law.
7. Data retention
We keep personal information only as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. We then delete or anonymize it.
8. Your rights
EEA / UK (GDPR)
You have the right to access, correct, delete, and port your data; to restrict or object to processing; and to withdraw consent. You may also lodge a complaint with your local data protection authority.
California (CCPA/CPRA)
California residents have the right to know what personal information we collect, to request deletion or correction, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. While we do not sell personal information for money, our use of advertising cookies may qualify as a “sale” or “sharing” under the CCPA. To opt out, adjust the controls described in our Cookie Policy or email us at [email protected]. We will not discriminate against you for exercising your rights.
To exercise any right, contact us using the details below. We will verify your request and respond within the time required by applicable law.
9. Adults only (18+)
The Service is intended only for adults. You must be at least 18 years old to use it, and it is not directed to minors. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided us data, contact us and we will delete it.
10. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this policy from time to time. We will post the new version here and update the “Last updated” date. Material changes may be communicated by other means.
12. Contact us
Questions or requests about your privacy? Email us at [email protected].